Direct-booking policies
GetAway NWA Rental Policies
How booking, payment, confirmation, and cancellations work when you book the Pea Ridge or Springdale home directly through GetAway NWA.
Payment
The full stay total — nightly rate plus a flat $130 cleaning fee, with no service fees — is authorized through secure Stripe checkout when you request your dates. The authorization is not a completed charge. We capture the exact amount shown only after the host approves the request.
Confirmation
A stay is not confirmed until the GetAway NWA host personally verifies availability and sends confirmation by email, usually within hours. If we cannot approve your dates, we release the card authorization without capturing payment. Your bank controls when a released authorization disappears from your account.
Cancellations
If your plans change before your stay is approved, contact us and we'll release the card authorization. For cancellations after confirmation and payment capture, reach out as early as possible — terms depend on how close to check-in the cancellation is, and we'll always tell you the exact terms for your dates before you decide.
House Rules
Guests must respect quiet hours from 10 PM to 7 AM, keep the homes smoke-free, follow parking instructions, and report damage or urgent maintenance concerns promptly.
Pets
Nightly stays: both homes are pet-free. Monthly stays at Pea Ridge: small dogs and cats considered on a case by case basis. Springdale: pet-free. Trained service animals are not pets and are accommodated in accordance with applicable law; please let us know before booking so we can prepare for your arrival.
Guest Responsibility
The booking guest must provide accurate contact information and is responsible for making sure everyone in the group follows the property rules.
Questions Before Booking?
Send a note before booking if you need help choosing Pea Ridge or Springdale, confirming event-weekend timing, or understanding the booking flow.
Contact The Host